System automation for efficient call handling

Advanced call handling, routing and answering can be designed and implemented easily by the HTCCS automated attendant. Depending on the extent of your customisation requirements, your auto attendant can be recorded from as little as € 195.00. Click the play buttons below to listen to sample Interactive Voice Recognition [IVR] automated attendant recordings.

Once the caller has made their initial selection from the main IVR, the system continues to ensure that the call is answered (by using features like 'Follow Me') or that the caller's message is accurately captured.

The HTCCS can also ensure that call details are captured accurately. Once captured, the system will then email the department (e.g. sales@yourdomain.com), or extension owner (e.g. bob.smith@yourdomain.com), so that the message is responded to quickly.

When the automated attendant IVR is combined with the 'Follow Me' Phone capabilities of the HTCCS, all calls can be routed quickly and efficiently. Calls can even be sent outside your organisation and delivered directly to any end user's cell phone. The automated attendant offers endless capabilities to your organisation.

Rather that having 'on hold' music, why not have your IVR tell your customers more about your organisation. Listen to this sample 'Marketing on Hold' message and think how a similar message could help promote your business to your callers

To design your own use this sample IVR script

eReceptionist live call answering

For live call handling, we can also offer your our eReceptionist service.